We have received a large numbers of inquiries following an email that we sent to a lot of our clients and prospects regarding indoor and outdoor playgrounds for restaurants. During the evaluation process, we normally get some photographs of current playgrounds some restaurants have used on the past or that are currently using at their locations. We like to evaluate what our clients like the most about what they currently have, what they don’t like and most importantly, what they would like to see improved.
As we all know, customer service and how quickly we respond to clients’ feedback, suggestions or complaints, could quickly turn a bad situation into a positive or could trigger a mass reaction of negativity towards a product, service or brand. Today this is further emphasized by how quickly information can be passed from one individual to several in a matter of seconds. Yes, social media is great about sharing your greatest new product, but it can also very quickly divulge bad news.
Here is a story about a McDonald’s restaurant that suffered the wrath of social media:
Is there a moral to this story? Yes, of course! Many would say that complaints need to be addressed quickly and effectively. I would say…keep your playgrounds clean.
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